1. Help customers with their questions and issues via email, live chat and phone calls, making sure they get answers quickly and easily.
2. Staying patient and friendly even when customers are upset.
3. Solve problems fast, so customers don't wait.
3. Escalating issues beyond me to the appropriate team.
4. Meeting up with service level agreement (SLA)
5. Making it a priority to explain things to customers clearly so customers feel confident about using company products and services.
6. Been empathetic towards customers.
7. Having product knowledge.
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